Stop automatic renewal
Sign in, open Membership and use the cancellation control for your card subscription. Check the confirmation that automatic renewal has stopped. If cancellation cannot be confirmed, contact support before the next renewal.
Cancel before the next renewal charge to stop a future payment. Confirmed cancellation keeps access until the end of the period already paid for. It does not automatically refund that payment. Uninstalling GodlyChat, signing out or leaving a conversation does not cancel a subscription.
Mobile-money payments cover one membership period and do not renew automatically. No cancellation is needed to stop a future mobile-money debit.
Request a refund
SimuSim reviews every GodlyChat refund request individually. This applies to initial purchases and renewal payments, including monthly and annual membership paid by card or mobile money. Contact us with your transaction reference and the reason for your request.
Contact us about duplicate or incorrect charges, unauthorized payments, or paid access that was not delivered. We will review the circumstances, payment and service record before confirming the outcome. Submitting a request does not guarantee approval.
Unused questions and cancellation alone do not create an automatic prorated refund. This policy does not limit any refund or other rights you have under applicable law.
How to contact us
Email info@simusim.com with “GodlyChat refund request” in the subject.
- The email address used for your GodlyChat account.
- The payment date, amount, selected plan and Paystack reference, if available.
- A short description of the issue or reason for the request.
Never send your password, full card number, mobile-money PIN or one-time codes. We may ask for non-sensitive transaction information to verify that the request comes from the payer.
Approved refunds
We will confirm the outcome by email. Approved refunds are processed through Paystack to the original payment method where supported; the time until funds appear depends on Paystack, your bank or mobile-money provider. We cannot promise the date your provider will post the credit.
A refunded payment’s membership access may be withdrawn. A refund and a recurring subscription are separate: ask us to stop future renewal too, or cancel in Membership. Keep the refund reference and contact support if your provider’s stated processing period passes without a credit.
Charged, but no access?
Open Membership or the payment-return page and use Check payment status. If confirmation is still pending, contact support with the original reference. Do not pay again while the first payment remains unresolved.
A successful return from checkout does not by itself confirm payment. GodlyChat activates access after verification. A payment may still succeed if you close the checkout before returning to GodlyChat, so check the original transaction before trying again.